1. Who these guidelines are for
BikeLife is a social app for motorbike riders, provided by BikeLife Network LLC ("we", "us"), a New York limited liability company. These guidelines explain how law enforcement and other government authorities can request information about BikeLife accounts. They are information only: they do not create any rights for anyone, and they are not legal advice. We review every request individually against the law and our Privacy Policy, and we may change these guidelines at any time.
Private parties, including civil litigants and defense lawyers, must serve valid legal process on BikeLife Network LLC as New York law allows, for example through the New York Department of State, which accepts service for New York limited liability companies. We do not disclose the content of communications to private parties in response to civil process, including where the law forbids it, such as the US Stored Communications Act. Riders can obtain their own information by contacting [email protected].
2. How to send a request
Email [email protected] from an official government or police email domain, or send it by post to BikeLife Network LLC, 228 Park Ave S, PMB 362349, New York, NY 10003-1502, United States, marked "Law enforcement request". We do not accept requests by phone, text message, social media or in the app. Receipt of a request by email does not waive any objection, including to jurisdiction or the manner of service. Every request must include:
- the name of the authority, and the name, rank or title, badge or warrant number, official email address and direct telephone number of the requesting officer;
- the BikeLife username (for example @username), the link to the profile or content, or the email address of the account, and the specific content concerned where relevant (we cannot search by a person's real name or photograph alone);
- the specific information requested and the date range, which should be as narrow as possible;
- the legal basis for the request, with a copy of the signed legal process; and
- a response deadline, if there is one.
We will reject or ask for clarification of requests that are unclear, overly broad or not supported by valid legal process.
3. What information we may hold
We collect as little as BikeLife needs, and much of what riders do is not stored. Depending on the account and whether it still exists, we may hold the following.
| Type | What it can include |
|---|---|
| Basic subscriber information | Email address, sign-in method (email, Apple or Google), username and display name, date the account was created, date of birth given at sign-up, and whether the account is suspended |
| Connection records | IP addresses and times of requests to our service, kept in security logs for up to 90 days |
| Profile and activity | Profile details, followers and following, blocks, crews and roles, rideouts hosted and attended, times of check-in and check-out and the distance from the meetup point at those times, clips, comments and likes |
| Message content | The content of direct and group messages, which are not end-to-end encrypted, for as long as they exist |
| Purchases | Which memberships and items the account holds and their dates. We do not hold card or bank details, which are held by Apple and Google. |
What we do not hold: telephone numbers; payment card or bank details; a history of any rider's location or movements (live positions shared during a ride go directly between riders' phones through our service and are not stored); the precise coordinates of check-ins (only the distance from the meetup point); or any information about an account after it has been deleted, except in the rare case described in section 6.
4. Legal process we require
United States
We are a US provider and respond to US legal process under the Stored Communications Act (18 U.S.C. sections 2701 to 2713): a subpoena for basic subscriber information and connection records; a court order under 18 U.S.C. section 2703(d) for other non-content records; and a search warrant issued under the procedures of the Federal Rules of Criminal Procedure or equivalent state warrant procedures, on a showing of probable cause, for the content of any account, including messages.
United Kingdom
UK authorities may serve orders on us under the Agreement between the UK and the US on Access to Electronic Data for the Purpose of Countering Serious Crime (through the Crime (Overseas Production Orders) Act 2019 and the Investigatory Powers Act 2016, as applicable), or use the Mutual Legal Assistance Treaty between the UK and the US. We disclose the content of communications only where US law allows it.
European Union
European Production Orders and European Preservation Orders under Regulation (EU) 2023/1543 can be sent to [email protected]. Orders to act against illegal content and orders to provide information under Articles 9 and 10 of the Digital Services Act can be sent to [email protected].
Other countries
Authorities outside the US, the UK and the EU should use a Mutual Legal Assistance Treaty, letters rogatory, or an executive agreement under the US CLOUD Act, as applicable. We may respond to requests for non-content records that are valid under the law of the requesting country where US law allows it and the request meets internationally recognized standards. We disclose the content of communications only as US law allows.
5. Emergency requests
If there is a risk of imminent death or serious physical injury to any person, including a child, or a risk of suicide or serious self-harm, email [email protected] with "EMERGENCY" at the start of the subject line, and include:
- the nature of the emergency and the person at risk;
- the account concerned and the specific information needed to deal with the emergency; and
- why the information is needed without the delay of legal process.
We will review emergency requests as a priority and may disclose information voluntarily where we believe in good faith that doing so is necessary to prevent death or serious injury, as permitted by law (including 18 U.S.C. sections 2702(b)(8) and 2702(c)(4)). An emergency request must come from a law enforcement officer or other authorized official. If you are a member of the public and someone is in danger, contact the emergency services directly.
6. Preservation requests
We will preserve a one-time snapshot of the records of a specific account in response to a valid preservation request from an authority pending the service of formal legal process, including under 18 U.S.C. section 2703(f). We keep preserved records for 90 days, extendable once for a further 90 days on a written renewal request. Preservation does not mean disclosure: we disclose preserved records only in response to valid legal process.
When a rider deletes their account, or their content, it is erased from our systems within minutes and its files within 48 hours, as our Privacy Policy explains. We cannot recover it, and we do not search backups for individual requests. Please send preservation requests as early as possible.
7. Telling the rider
Our policy is to tell riders about requests for their information before we disclose it, so that they can seek legal advice or challenge the request. We will not do so where the law prohibits it (for example under a non-disclosure order under 18 U.S.C. section 2705(b) or under UK law), where there is an emergency, where a child is at risk, or where telling the rider would be counterproductive or dangerous. Where we do not tell a rider because of an emergency, we may tell them once the emergency has passed. If you believe notice should not be given, tell us why in your request, with any court order.
8. Child safety
We have zero tolerance for child sexual exploitation and abuse. When we become aware of apparent child sexual abuse material or exploitation on BikeLife, we remove it, permanently ban the accounts involved, and report it to the National Center for Missing and Exploited Children (NCMEC) as US law requires (18 U.S.C. section 2258A), and to other authorities as the law requires. NCMEC makes reports available to law enforcement around the world. We preserve reported material as the law requires.
9. Requests to remove content
Authorities can report content they believe is illegal to [email protected], identifying the content and the law it breaks. We review it against our Terms of Service, Community Guidelines and applicable law, and act on valid orders as the law requires. We may restrict content in a particular country where it is illegal there but not elsewhere.
10. Records, testimony and costs
We produce records electronically. Where needed, we can provide a certificate of authenticity (for example under US Federal Rules of Evidence 902(11) and 902(13)) or a witness statement confirming the records, so that live testimony should not be necessary. We do not provide expert or live testimony without valid legal process and reasonable notice. We may seek reimbursement of our costs of responding where the law allows, such as under 18 U.S.C. section 2706.
11. Transparency
We may publish aggregate information about the number and types of requests we receive and how we respond.